Beyond the first working version
Someone still has to own the details.
Whether you build it yourself or hire someone, these questions deserve clear answers.
01Security beyond the sign-in screen
A login is only the beginning. Decide who can see each customer’s records, enforce permissions on the server, protect credentials, and remove access when someone leaves.
Ask yourselfCould one customer access another customer’s information by changing a request?
02The backend that keeps work moving
Databases, file storage, email delivery, and connected services need ongoing care. Updates can break integrations. Failed requests need a recovery path so a missed connection does not become missed work.
Ask yourselfWho notices when a workflow fails—and who fixes it?
03Cost control after launch
The subscription is only part of the cost. Account for hosting, storage, AI usage, email volume, third-party services, maintenance, and your own time. Set budgets and usage alerts before a busy month becomes an expensive one.
Ask yourselfWhat happens to your bill when usage doubles?
04A plan for when something goes wrong
A backup is useful only if you can restore it. Decide what gets backed up, how recovery is tested, who handles an incident, and how the business keeps operating during an outage.
Ask yourselfIf the system stopped today, what would your team do next?
05Security services with clear responsibilities
Hosting providers, identity services, scanners, and monitoring tools each cover different parts of a system. Know what is configured, what is being watched, and who responds to an alert.
Ask yourselfWhich protections are actually connected, and which are just features on a plan?
06Control over the system you depend on
Keep track of account ownership, access, documentation, exports, and how changes are approved. Your business should understand what it pays for and how to move forward if a tool or provider changes.
Ask yourselfCan you access your accounts, export your data, and hand the system over?